Spreading Patriotism and Comfort Across North Texas Since 2005.
Read Recent HVAC Service Testimonials from Samm’s Heating and Air Conditioning
As a Trane Comfort Specialist, we are held to high technical standards in addition to providing superior customer service. To ensure our customers receive the best possible service, we survey all AC repair, and AC replacement service calls through independent surveying. We want to make sure we are earning your loyalty, and that you want to recommend us to your family, friends, and neighbors. We continue to maintain a 100% approval rating through Trane and ReviewBuzz.
If you have used Samm’s Heating and Air Conditioning service and would like to share your experience, please click on the email link below and tell us what you think. We would love to hear from you. If we ever let you down, or your experience is less than 100% satisfactory, please contact us right away.
Below are some of the testimonials we have received from our North Texas customers.
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Samm’s is a very good value. Their team is very friendly, efficient, and supportive of your needs. We have been with them for many years.
We had a problem with air conditioner not cooling effectively. Samm’s figured out the problem other companies could not. They were knowledgeable, honest, and have great customer service. Thank you Tim!
Bob and Monica N.
As always your entire staff is OUTSTANDING and very professional. I have been with Samm’s since they Your entire staff is OUTSTANDING and professional. I have been a customer for day one if not before. Only company I will use.
The installation of the new A/C was perfect. The technicians were so very professional at the installation.. Tiffany was very careful to go over all the paper work, so that I understood everything. Emilio did an outstanding job in making the proposal and explaining all the components that would be needed to do the install. Samm’s Heating and Air Conditioning is a top of the line Company. And thanks to Rosemarie for keeping me abreast of all the happenings.
Great service. After a year and 3 issues on two units, I have total confidence that the repair/replace advice I get is spot on every time. Furthermore, prices for new equipment are very competitive and the work is done quickly and efficiently.
Exemplary operations and service. Highly recommend.
Wow, can’t say enough about the great service received from Timothy. He was extremely knowledgeable, respectful, professional and had a great attitude, even with being called out after hours. We won’t use anyone but Samm’s. Thanks!
John is a very efficient service professional. Nice personality and an interested customer service representative (a credit to the company). Highly recommend Samm’s Heating and A/C.
This experience was like all of the last (maybe 10 years) have been…Karl is always friendly, clean, informative and efficient. We always ask for Karl as he is like a family member by now. I don’t walk so we are very careful about service people and I feel very safe with Karl. In short, he is great.
Karl came out at 10:30pm to inspect my heater. He managed to correct the setup on my thermostat and pointed out some HUGE issues with my ducts in the attic! Karl’s help couldn’t have come at a better time.
Samm’s was on time, did great work and was very professional.
Awesome! We have had three different companies and have spent many hundreds of dollars to fix our AC. None of these companies could fix the problem until Tim at Samm’s showed up. He was so diligent in figuring out the problem and then fixing it. He was very professional, obviously very knowledgeable and polite. He got the AC working better and got us a plan to make some other tweaks to make it even better and more reliable. I will never use another AC company – ever! Tim was a rock star! Thank you!!
Ductwork has been redone to improve air flow. The work was performed as specified and scheduled. The airflow was improved in accordance with expectations.
The team of Tiffany, Luis, Aury and Marcus did an excellent job of installing a new AC and duct system at our house. They were extremely courteous and professional. Highly recommended.
My husband and I would recommend Samm’s over and over again. We couldn’t be happier with our overall experience with them. Marcus was very professional and took his time in providing us a specialized quote to replace all of our duct work. And his knowledge and design abilities were spot on! We moved into our home a little over a year ago and noticed quite quickly that not all rooms would cool down, some didn’t have any air flow at all. After Samm’s did the job, we instantly noticed the difference in air quality and quantity. Now, the air flow is evenly distributed throughout the house and rooms cool down much quicker as promised. The team that came out to do the job was also great! Shout out to Tiffany, Luis, Joshua, and Aury!! They worked diligently to finish the job. It was exceptionally hot in our attic during the month of September and our attic turned out to be a tighter working space than they had expected, but they made sure to get the job done and done right with smiles on their face. And Karl who did the follow up apt was very thorough in making sure everything was working properly. We can’t thank you enough Samm’s! Not only were you guys professional, but your responsiveness and customer service is outstanding!
Samm’s employees are always well trained, courteous, efficient, attentive to detail. They show respect for your property and leave as clean or cleaner than the found it.
Most recently they performed a cooling check on our Trane AC unit which they had previously installed. Which by the way was so well done that it is almost a work of art. The checkup was very thorough and included cleaning the condenser coil. I was very impressed and pleased with their service. I would highly recommend Samm’s for your next heating and air need.
Exceptional expertise & service is the standard for Samm’s. Karl is an excellent HVAC technician, knowledgeable, efficient and very professional. Rose & Jessica in the office are also excellent. We have used Samm’s for 13 years…that says it all
Our AC quit working on a Saturday. My husband searched for a top-notch company. Samm’s Heating and Air Conditioning had a 4.9 star so we gave them a call. Tim S. showed up at 7 A.M. on SUNDAY MORNING and repaired our unit by 9 a.m. My husband was very impressed by Tim’s knowledge of our unit and the problem – not to mention his integrity and honesty. We won’t use anyone else and will highly recommend Samm’s to anyone who asks! THANK YOU! Especially since it was the first 100 degree days of the year!
100+degrees at 8pm. He came right out and fixed it. Right price, right man, right company. Many Thanks.
Samm’s employees are always well trained, courteous, efficient, attentive to detail. They show respect for your property and leave as clean or cleaner than the found it. Most recently they performed a cooling check on our Trane AC unit which they had previously installed. Which by the way was so well done that it is almost a work of art. The checkup was very thorough and included cleaning the condenser coil. I was very impressed and pleased with their service. I would highly recommend Samm’s for your next heating and air need.
Christina and Victor did an excellent Job at coordinating my maintenance of my air conditioner. They’re kind, courteous and helpful in all aspects. I’ve been using SAMM’S service for over seven years and they have never fail me in their commitment and support!
I can’t say enough good things about Samm’s Heating & A/C. I’ve been using them for a couple of years now for maintenance on a very old unit … and was referred to them by a good friend. They were able to repair it last summer when it went out but after another repair was required this summer, it was evident I needed a new unit. They couldn’t have been better about it. The day of the install, it rained but they kept working in spite of that. The crew was professional, polite and worked with only a short break for lunch till the installation was complete. I highly recommend Samm’s for either maintenance or if you are in need of a new unit. Office staff is great to work with too. You won’t be disappointed.
Karl was great! I will use Samm’s in the future for all my service!
Karl is a very efficient service professional. Nice personality and an interested problem solving partner. Highly recommend Karl and Samm’s.
Tech was professional and repaired the unit promtley. Kept me informed. Thanks.
John called us with his arrival time, he was friendly. He was neat and respectful of our property. He explained what he was doing. We were pleased with his service.
A Very professional job done.
Very professional Excellent customer service
Great experience, didn’t feel pressured into spending on repairs. Repairs that were needed were explained and prioritized. Karl was right on time which was greatly appreciated!
Excellent service. Came out and cleaned the clogged line. Tim even went above and beyond by servicing outside while the rain came down. Could have called it a day and come back later, but stayed until everything was complete. Thanks again.
Efficient, professional work in a timely manner.
Excellent choice! All representatives were very professional, did excellent work and clearly communicated and executed on the timeline and work to be done. I’ve used multiple HVAC groups in the past and always got the feeling that my lack of knowledge was being used against me. Compared to my numerous past encounters with others in town Samm’s was totally fair, honest and did not take shortcuts. They have great knowledge of the new products offered but did not push me to a certain system. Marcus did a fantastic job on the duct re-design and Tiffany was spot on with installation and directing the crew. A++
I just had my third A/C unit installed by Samm’s and as usual, I was very impressed with their entire operation – from the first phone call to the final clean-up. I highly recommend Samm’s for anyone interested in dealing with top quality professionals who are all interested in exceeding everyone’s expectations.
Samm’s installed a new A/C unit at our home today. I highly recommend them. Very professional, knowledgeable and fair price. After 20 years with another company we reached out to Samm’s for a price quote based on so many positive reviews from their customers. We are sure glad that we did. Samm’s is now our go to for all of our HVAC needs. Thanks Samm’s team for your excellent service today!!!
First Class Job! He is friendly, helpful, and knows the equipment well. He’s one of your very best people.
Javier R. is an excellent HVAC specialist technician! He arrived on time, was incredibly polite and kind, and kept us informed of his progress throughout his time at our house. Jessica C., the dispatcher, is always so responsive! She called me to set up the appointment (I made an email request for an appointment), reminded me the day prior, and then called when Javier was on his way. We have used Samm’s Heating and Air Conditioning for the past 9 years and everyone that I have come into contact with from this company has been professional and top notch.
We are so impressed with the service, price and the quality of service we have received from Samms Heating and AC! Honest, friendly and reliable service. We’re with Samms.
Joe and Landra D.
They have assisted us for over 10 years. Always professional and very knowledgeable! I have referred Samm’s to several friends.
Jessica was very helpful in helping me set an appointment which worked for my schedule. She is professional, knowledgeable and courteous. John and Victor got us fixed up in good time, were also prepared, knowledgeable, professional and very nice. The price was fair and now we are ready for Dallas summer. Thanks, everyone!
Timothy, the young man who serviced our unit was polite, professional and knowledgeable.
On-time, efficient, explained everything, cost was reasonable.
The service tech is friendly, hard-working, and thorough. I am always satisfied knowing that they do a great and complete job. The phone staff are also incredibly friendly and helpful. I highly recommend this company for your HVAC maintenance and repairs.
Samm’s Heating and Air Conditioning Carl did a great job yesterday! He was very professional and prompt. The young lady in the office who handles the calls was also very professional and friendly over the phone. Carmen
Awesome service, on time, and a fair deal. If something is wrong (as was the case with my 10 month old A/C system I bought from them), they will make it right!
Tim was great. Called me back and was at my house in less than 90 minutes, on a Sunday (with no extra fee)! Was professional, courteous, great communicator and most importantly knowledgeable and corrected our issue fast.
Very friendly and knowledgeable. Service is top notch. Been a customer for many years and welcome the peace of mind knowing my heating and AC needs are with someone who you can trust! Christian S-Samm’s always does a great job!
Our furnace, a gas unit, was installed brand-new about 18 months ago by a company other than Samm’s. From the onset, we were plagued by an intermittency in the operation of the unit. It would fire up, only to shut down minutes later. We notified the installer from whom we purchased the unit and he ordered a new control board, which was installed. The gas provider also came and checked the pressure since low or intermittent pressure may cause the shut-down symptom. To make a long story short, it was spring by then and we didn’t need the heater so we did not fire it up. When temperatures became colder again, we fired the unit up and it ran almost normal with occasional intermittencies. These later became worse and we notified our home warranty provider, who dispatched one of their contracted technicians over. He was not able to consistently duplicate the problem so he left the ticket open. We became frustrated with the lack of repair and even though it would mean money out of our pocket, (as opposed to being covered under the home warranty contract) we decided to call Samm’s, with whom we had done business before. Jessica was very helpful in scheduling and Karl was out the same day, and spent some time observing and analyzing the issue with the furnace. From my observations: He cleaned the igniter flame sensor which was corroded this helped some.Then he observed that the intermittency on the actual burner occurred more noticeably when the cover was placed on the furnace. Karl hypothesized that there was not enough oxygen to feed the burner when the unit cover was secured. He checked the exhaust flue to make sure that it was not blocked. Then he noticed that the piping used for the flue, where it was supposed to connect into the actual furnace, was a 90 degree angle piece which could not tightly mate to the furnace exhaust output. A 3/8 inch gap in the coupling was discovered by Karl, which seemingly was leaking enough exhaust back into the combustion area to affect the oxygen levels when the cover was on the unit. A few hours later, Karl had replaced and re-attached a new section of piping which was then properly sealed. The heater has been running nicely ever since, without fail or intermittency. The technicians at Samm’s are true troubleshooters who understand not only the installation, but the total theory behind HVAC. No ‘shotgunning’ of replacement parts until the problem is fixed. Karl not only excelled, but he took the time to explain every step of his troubleshooting and the repair to me (otherwise I would not have been able to recount his work in my inadequate layman’s terms). Since it was Samm’s who diagnosed a crack in our heat exchanger during an inspection before we had the new unit put in, I recognize now that we should have just had them install the new unit as well. It would have saved us some time and frustration. Love these guys! If you want it done right in the first place for a reasonable price, call them!
The team from Samm’s did a superb job replacing both of our AC and Heating units. This team also replaced much of our duct work. The team communicated very well to us and included us when decisions were to be made regarding return vent placement and the replacement of existing registers. The team worked tirelessly to get both systems replaced in a timely manner. Marcus checked in with us to make sure we were getting what he promised. Tiffany, Aury, and Ronnie made sure they gave us what we expected. We are very pleased and now looking forward to a hot Dallas summer!
Came the same day I called, explained the problem with the A/C fixed it temporarily so we would have A/C while they worked on the quote. And the quote came the same day and schedule repair for next day. Great service!!!!
Very efficient and good.
I have been using Samm’s for several years now to service my Trane HAVC system. I’ve always felt comfortable and completely trusted any recommendations. The service folks are always polite and explain everything in detail. We would recommend Samm’s to anyone.
We’ve been using Samm’s for about nine years. They are always prompt and professional, and they explain in layman’s terms what they need to do and how much it will cost. We’ll probably be customers for life.
It’s hard to believe I’m calling replacing 2 complete A/C and furnace systems a “great experience” — but Samm’s seriously made it a great experience. As painless as it could be. We originally started using Samm’s over the summer for repairs on our 20 year old systems (after awful experience with home warranty techs). They always were able to come out very quickly, the service techs (Tim and Martin) were exceptionally thorough and good at explaining what was going on. I never felt like they pushed me to make repairs that weren’t critical or to replace the systems (even though they did badly need to be replaced). In late November, after another major part on one of the systems went out, I finally decided to bite the bullet and replace that system, as well as a second one that was pretty far into disrepair and I was sick of worrying about. I got 3 quotes from other companies, because even though we had a maintenance contract with Samm’s — I needed to do my due diligence. We ended up going with Samm’s. They weren’t the cheapest, but they were the highest-value and reasonably priced, not crazy expensive. Their 3 year labor warranty and the “extras” they provide compared to other companies really are extremely high-value to me. Emilio designed/quoted our system, and he was here for over 2 hours. He really did the math to make sure everything was sized appropriately and had proper air flow, versus just eyeballing it. I appreciate knowing it was designed right (we needed to add a couple of returns and increase the size of a couple supply ducts, which is common after builder-grade installs. Roger, Luis, and Juan Carlos were the team that did the installs over 2 days. I cannot say enough good things about them. They were always exactly on time, GREAT communicators, and extremely clean. Anytime I had a question (a couple vents were a little noisy), Roger was all over it and truly made me feel comfortable asking any questions I had. The team at the office is the most polite, kind, helpful staff I’ve ever encountered. Honestly, I wish I could find other service providers like this team. When I first started using Samm’s, and even when I was again reading reviews before buying the new systems, I though to myself – why in the world does everyone reference the names of all the employees? I kind of thought there must be some sort of automated feedback setup that people just had to click one button and it filled it all in for them. While Samm’s does send an email asking for feedback on a 1 – 5 star rating on a different site, they did NOT push me to post a review. I’ve realized it’s truly because they provide such exceptional service. To have every single employee you come into contact with be so above-and-beyond is really unusual even at great companies. It makes you want to recognize each person individually because they are all just really good people. This is the best customer service I’ve ever received, from any organization, ever. And that’s why people rave about it… as I’ve been going on too long about here.
As a single Senior Citizen, Karl and Jessica treated me very well and with respect. Both were interested in explaining the procedure to me and what to expect. It couldn’t get any better.
This company can be trusted to know what they’re doing, do what they say they will, and get the work done efficiently. Karl P. is knowledgeable and trustworthy.
SAMM’s did an outstanding job on my A/C checkup. Tim, their tech, was very knowledgeable and explained what he was doing step by step. Would highly endorse SAMM’s and plan to use them for future checkups.
I ALWAYS prefer Samm’s when it’s time to maintain my AC and heater. Techs are polite, clean, friendly and efficient. Price is comparable as well. Thank you!
The best! Never will I use anyone else, period!!!! On time, fixed quickly and correctly. 5 stars to you.
We’ve used Samm’s Heating & Air for many years. They are always on time, reliable and very professional. We highly recommend them to anyone needing HVAC service.
As usual Samm’s is perfect, their people are nice, clean, courteous and thorough. I have been using them for years and I highly recommend them!
Great service, price and follow up! Very pleased.
We’ve used Samm’s twice now. Once for a heating issue and once for AC. Both times the technician who came out was Karl. I’m sure everyone is great but we’re really pleased with Karl’s service. We had another company come out and tell us we needed a brand new system. Karl came out and plugged something in and told us our air filter was missing. Which we found incredibly odd. Problem solved for $85. He did tell us our system is old and will need to be replaced in the near future most likely but didn’t try and push anything on us. The other company that’s all they did. Told us there was a ridiculously expensive part that needed to be replaced and that they were embarrassed to even tell us the cost only tried pushing a $17000 system on us. We’ll never make the mistake of using that other company again. We’ll gladly recommend Samm’s and Karl to anyone who needs service. Thank you for the amazing customer service.
Jessica was very professional and has excellent communication skills. I can say the same for Karl. Karl was able to explain the HVAC system to me in a manner that I could understand. Definitely will use this company again and recommend these people!
Verrrry impressed!!! Can’t say enough positive about Emilio, Tim, and the guys doing the installing! I had a company come in before them that was quoting me $12-$15,000. What??? I called Samm’s and they took care of the issue for a small fraction of the previous quote! Very professional, very pleasant, very honest! I highly, highly, recommend them!
I just replaced two (2) HVAC systems in my home. Marcus was the sales/design specialist, and Tiffany, Aury, and Ronnie were the install team. I have not seen such hard work and dedication to provide a superior service in years! They were prompt, courteous, informative, hardworking, and knowledgeable and went out of their way to create a noninvasive environment for pets and homeowner during this massive project. Without exception, I would endorse Samm’s! Perhaps not the least costly, but the best customer service I’ve seen in years! Wouldn’t change a thing! Pride in product and dedication to delivering that product in exemplary manner! What a breath of fresh air for a homeowner these days! To Tiffany, Aury, Ronnie, Marcus, Rose (in the office) and all at Samm’s! Thank you, thank you, thank you!
The team with Samm’s Heating and Conditioning are very professional. Martin- AC Tech, Emilio-Sales Rep, Roger-AC/Heat install team lead, Juan Carlos-installer and Luis-installer all did their job superbly. From analysis of our problem, to making a recommendation to solve the problem, then taking out the old system and installing a new Trane system. Everything went very smoothly and the did a great job of educating me on the new unit and cleaning up. No mess, no fuss. We highly recommend Samm’s Heating and Air Conditioning Company. On a 1 to 10 scale, they are 10!
Samm’s Heating & Air Conditioning is the best! Always on time, always professional. They go above and beyond to be sure the customer is satisfied. I’m a very happy customer!
I have been using Samm’s Heating and AC for almost 3 years and each time I have used them they have exceeded my expectations. All of the team members are excellent and very professional.
Samms installed a new AC system for us, correcting a number of problems from the previous system installation. The new system was installed very efficiently, with the minimum of fuss, and performs very well. Their service is best I have come across and I wholeheartedly recommend them.
Recently replaced our 20 year old A/C equipment with Samm’s Heating and A/C. Our family was happy with the all phases of the experience. The individual who designed the system, Marcus, covered enough options and pricing scenarios that I was able to make an informed decision that suited my needs and budget. The installation team that showed up (on-time) communicated well, and left the house as tidy as they found it. The follow-up visit from Karl was informative and another example of how seriously the company takes their work. I would have no issues recommending this Samm’s to anyone who is in need of A/C and heating services.
Great service and response time. Tim has worked on our system for several years and is very knowledgeable and conscientious. Rose and Mary always respond quickly whenever we call for help/service. I would highly recommend Samm’s to anyone need a great heat and air provider.
I always feel relieved after my system is looked at in the spring and fall. I loved being reminded that it is time for inspection before system is changed over. Timothy has been here before. He is very polite, informative and respectful. Thanks Samms for taking care of me.
I contacted Samm’s for a second opinion, after another company had recommended a new compressor. Service by Timothy S. was outstanding, thorough and professional. Timothy carefully assessed my A/C unit and provided detailed feedback, including things to look out for in the future. He also found faulty wiring by the other company’s technician, which had led to the inaccurate diagnosis of a bad compressor. He fixed the wiring, and left me with an A/C unit (no new compressor needed) that is working smoothly. Job well done.
Always, service was as excellent it was like on the day of install. The office admin and Dispatcher informed me right on time and Javier was very good.
Daniel and Karyn H.
Al Franklin provided excellent service on our two units. He took the time to answer a few questions I had and taught me a few things about our system. Highly recommended.
Fantastic experience with Samm’s Heating & Air Conditioning. Professional, on-time, and extremely clean. Roger Lopez walked us through the entire install of our new HVAC unit. Super impressed with Roger and his team. Thank you, Samm’s!!excellent service on our two units. He took the time to answer a few questions I had and taught me a few things about our system. Highly recommended.
Came the same day I called, explained the problem with the A/C fixed it temporarily so we would have A/C while they worked on the quote. And the quote came the same day and schedule repair for next day. Great service!!!!
Outstanding Service and work. I highly recommend SAMM AC for all your HVAC needs.
Called Samm’s air conditioning and heat after reading the recommendations here. Amazing service!! 24/7 live answering service and they have an on call tech call you back. I was able to call at 8 am and they had a tech out that day. I was skeptical (too many good reviews almost make you wonder), but wow – we were super impressed.
Karl, like everyone at Samm’s was fantastic. They know their stuff. I spoke with Karl on the phone and told him what I thought the problem was. I asked if he thought I could fix it. He nicely educated me as to what the other problems could be but said I could certainly try. In the age of YouTube, everyone thinks they can DIY. Because of Karl’s patient and friendly way in which he answered my question, I told him I thought it would be best if he came over to take a look. He arrived when he said he would and fixed the issue in less time than I expected. The issue also happened to be different than I thought it was. The work was also done for a reasonable price. That is why my family only calls Samm’s when we have HVAC trouble.
Fantastic team provided the best possible service when our AC units died in the heat of the summer. Top notch professional service by everyone involved from sales, scheduling and installation. Samm’s is the only company I would ever recommend for heat/AC service and install.
NEVER CALL ANYONE ELSE!
Amber at Samms Heating and Air Conditioning does her VERY BEST to make their customers VERY HAPPY! We have been using Samms for many years and they just keep getting BETTER! We highly recommend EVERYONE AT SAMMS!!! Karl shines with his knowledge of all the new equipment and he is a genius with the new technology. He answered All of OUR QUESTIONS AND makes it sound EASY… THANKS TO EVERYONE WHO WORKED SO HARD FOR US!
We called Samm’s with an AC that wasn’t working (at 10:00 pm) and within 2 hours Karl was there and had the problem fixed! He was very friendly, informative and professional. They were priced fairly and we will certainly be using them from here on out!
Samms was the utmost professional on time service one could hope for in the hot Texas summer. Outstanding!
This company can be trusted to know what they’re doing, do what they say they will, and get the work done efficiently. Karl P. is knowledgeable and trustworthy.
It is a pleasure to work with the staff at Samm’s. Both the office staff and the service staff are courteous, professional, and knowledgeable. I have always been treated with respect and the service has been excellent.
I was introduced to Samm’s Heating and Air in 2016 when our mother needed a new hvac system. Several Heat/Air companies were contacted to get bids on the work. Unfortunately, the executor of my mother’s estate chose another company. As the agent for the executor, I was impressed by the salesman and tech for Samm’s, so much so, that when my annual service contract w/Svs Exp. expired, my husband and I switched to Samm’s. Victor C., our tech is awesome!!! Professional, no pressure, no up selling tactics, honest and extremely reasonable. 100% satisfied customer!
I have been using SAMM’s Heating & AC to maintain my HVAC units for almost 10-years. They are professional in every way possible – reliable, knowledgeable & competent, efficient, trustworthy, they arrive on time, keep me notified of status/progress. I am very happy to recommend SAMM’s!
We are long time SAMM’s satisfied customers & know that we & our TRANE HVAC units are in great hands w/the SAMM’s team! Keep up the ongoing great teamwork SAMM’s!! J&J Fitzpatrick, Plano, TX
Amber was very pleasant on the phone and Tim was very thorough and professional when he came to look at my system. Even though the system is over 15 years old, he just fixed what was wrong and didn’t try to sell me a bunch of stuff I didn’t need. Highly recommended!
By Ray C.
Excellent service. My Team was great to deal with, and the work was done right. Amber B. was great working with on the phone with questions etc. Marcus was super getting us set up with the correct system for the house. Javier R., Mario R., and Israel M. were great on the job, making sure everything was done correctly, and making sure everything was cleaned up completely. Super Job to all of you!! By the way, we love how the system works….. AWESOME
By AJ Hunter
Samm’s Heating & A/C did an outstanding job for us. Their Technician, Jordan & their Sales Manager Chad gave us a true peace of mind as her walked us through our options. The installation team of Daniel, Israel & Tiffany could not have been more polite & professional. Their attitudes were great and their work was quality. I highly recommend then.
By Gail H.
Each time a team comes out for our scheduled maintenance, I am constantly reminded of what a great decision it was to hire Samm’s Heating & Air. They are extremely thorough and informative and NEVER pressure you for an upcharge or talk you into making a repair or replacement that is not needed. Office staff is polite and courteous.
By Cody W.
Always on time and they go above and beyond to keep your HVAC system healthy!
By Debbie M.
Our home has two complete systems. Samm’s replaced our east side system two years ago. We were very pleased with their work and the system they recommended that we just used them to replace our west side system. They are professional, respectful and very competitive.
By Laurie H.
We had a new heating and air conditioning system installed by Samm’s Heating and Air Conditioning. The office staff and the team that installed the system were extremely knowledgeable, friendly, and excellent at customer service. They answered questions, explained the process, and provided a high quality service.
By Kirk K.
Thanks Victor and Jordan-Having not had an AC checkup for our 2 units in 2 years I figured it was time. I had read lots of great reviews in our neighborhood internet site for Samms I figured I’d take a shot. Really glad I did. The 2 service guys were friendly, quick, and explained everything they were going to do and hence what was needed. I signed up for the Annual Service Plan, more so I don’t have to remember to schedule myself. Like these people a lot.
By Kelly B.
I just recently started using Samm’s Heating & Air Conditioning. I could not be more pleased with their service. They are wonderful to work with, excellent communication as to what needed to be done. I will continue to use them for any future needs.
By Nathan S.
You won’t find a company the cares more than these guys!!! Amber is always a pleasure to talk to on the phone. Javier always does quality work and is very professional!!! You guys have a great staff!!!
By Alex S.
The Samm’s Team just finished installing a complete 3 ton communicating Trane HVAC system. After doing thorough research on companies that install, service & repair Trane I decided to call Samm’s for an appointment to evaluate and quote a new system. I was very impressed with Marcus, his knowledge, experience and educational approach. He designed the appropriate systems for my 2 story 2500 sq ft house and did not try to upsell me in any way. Even though they are not the least expensive in the area they proved to be the best. the old saying that you get what you pay for is certainly true here. We decided that based on my needs a XV18 variable speed a/c and and an XC80 2 stage furnace with many additional items that come with system. The installation crew was equally as knowledge and very professional, polite and courteous. They started at 7am and didn’t finish till after 8pm. Danny C. & Mario were fantastic to deal with. Israel was terrific and so was Tiffany. Their attention to detail is something you don’t see every day. Mario and Danny explained all the work they did, twice. Danny brought me up to the attic, showed me everything that was done and went over why it was done. Mario did the same summarizing all the work and why. Israel took me outside and went over every detail of the new beautiful Trane XV18. Tiffany made sure all the equipment was there on time and kept the work area very clean. She even sent back the first furnace because there was a dent in the unit. I love the Trane thermostat and Nexia app. Great technology. Danny explained it well and easy to follow. I was even able to connect the device to my Amazon Echo (Alexa App) and was able to have Alexa raise the Temp via voice command while they were there in a matter of 2 minutes. Amber was terrific with her follow through & follow up and I beleive Rose got it all started by locking in the appt with Marcus. I never ever write reviews because I just don’t have the time but I had to in this case because of this great experience. This is a huge investment but feel confident that Trane is the best and that Samm’s will do it the right way. They even pull permits so that the city can inspect their work, that’s how confident they are. I will now put in another identical system for the the other side of my house and I’m sure the experience will be the same…Excellent! Kudos to the owner for training their people right and taking care of them. Until next time…
By Chris W.
These folks are good. Very impressed. Honest and knew everything!
By Rachel W.
Always great service! Always friendly! Always trustworthy.
By Kim K.
We always trust SAMMS to keep us warm and cool with peace of mind.
By Ben Leah S.
We’ve trusted Samms explicitly for over 12 years! They are the best. They’ve installed multiple units and handheld Our maintenance For all those years. Every employee is so friendly and helpful.
By Larry H.
Have used Samm’s for several years on multiple houses. They are prompt, friendly and professional. Very honest in not suggesting unnecessary repairs. A model company for their industry. Amy, Rose and Karl excellent professionals to work with!
By Carl V.
Very thorough inspection and maintenance visit. Efficient, polite and clean service. Recommended!
By Jay E.
Working with Sam’s has been and continues to be a great experience. Both the scheduling and service is great.
By David Rodgers
Best service provider ever! Very customer focused. Easy to schedule, prompt, polite technicians who take time to discuss any maintenance or repairs, fair charges, clean up after service appointment, talk through all detailed charges… Great! Great! Great!
By Rachel McCormick
Samms installed two new Trane HVAC units in our home. The service and attention to detail was superb from beginning to end. They weren’t the cheapest bid we got but they were by far the most professional. It is true…you get what you paid for. We have experienced poor service (and not standing behind their work) from another local company and it was a terrible experience. However, with Samms every employee we’ve dealt with, from install to monthly maintenance has been incredibly professional and friendly. We had a small problem a few months after install (error message on our thermostat) and they were at our house in a matter of hours to make sure everything was working properly! I would highly recommend this company.
By Donald McLain
I called for service and received excellent and professional customer service from Samm’s staff. I was contacted the same day with a timeline and half hour notice. Carl quickly diagnosed my defective control module and made the repair in a timely fashion. I will continue to use and pass on Samm’s excellent service. Thank You
By Gorden Cook
Great service, prompt, fair pricing, great workmanship. Very professional. I highly recommend Samm’s.
By Marilou Gilbert
Always a pleasure working with our Samm’s technician. They always arrive on time, very personable and professional. I would also highly recommended the yearly maintenance agreement, this keeps my system operating at its best and catches small problems before they turn major.
By Scott Killion
Samm’s Heating and Air is an honest and reputable company. They responded quickly and accurately assessed my issue. I really appreciate the Service Pro Karl P and the extensive knowledge of his trade with root causing the problem. Highly recommend!
By Alicia Ingram
Quick response to scheduling. Friendly team. Marcus was very thorough in explaining solutions for replacing our heating system.
By Jeannette Marshall
Samm’s has been our go to company for many years. Everyone we have ever interacted with have been completely professional and competent. They were recommended by a friend and we in turn highly recommend them to others.
By Perry Camacho on 10/24/17
I’ve been using Samm’s HVAC services for years now. I can only say that it seems that the customer service and technical expertise only get better with time, thank you again!!
By Mark Sayers on 10/12/17
Trustworthy company with great employees. They are always prompt and affordable.
By Linda Scarborough on 10/11/17
Bought HVAC system from Samm’s in 06 & Spring & Fall Care keeps our units in perfect condition! Rose & Amber are fantastic employees in the office & always take perfect care of our needs. Kudos to you two! Great job. Met Jordan 1st time today & he certainly reminded us once again you hire fine employees. Most pleased with Victor C. today for he always takes excellent care of our unit “Exceeding” all our expectations! He is friendly, proficient & professional. BTW on a recent Sunday our unit was not cooling & our other Favorite Employee Marcus showed up when it was 89 on a Sunday to fix the Protractor. He performs amazingly wonderful care & in a very timely manner. Every single one of y’all rock big time in our house & you’re the reason Samm’s will Always Be our HVAC Company. Retiring from 46 yrs in Customer Care these employees exemplify Fantastic Customer Service with Excellence!
By Paul Scott on 10/10/17
Top notch service and recommendations. Karl is a trustworthy, easy to relate to professional.
By Bruce Wray on 10/07/2017
As usual from Samm’s, we received excellent, quick, professional service on a regular maintenance visit on the Trane unit they installed for us last year. We can’t recommend them highly enough!
By Marco Miller on 10/02/2017
Prompt, professional and very helpful.
By Sara T. on 09/30/17
We have used Samm’s Heating & Air Conditioning as our air conditioning and heating professionals since 2005, when the Company was first founded. Our first experience with Samm’s was when our air conditioning stopped working late in the evening on a hot summer night. We called and Paul was at our house within the hour, and he diagnosed and fixed the problem that very night! In the years since, we have continued to use Samm’s and they continue to provide excellent service at very reasonable prices. They are honest, professional and spot on in their diagnosis and repair and maintenance services and we would never use anyone else. From the time we call and schedule an appointment, first with Cheri and now with Amber (I can hear the smile in their voices when they speak!) to the time Karl, Victor or Jordan come out to perform our semi-annual maintenance service or to diagnose and find a solution to our heating or air conditioning problem, it is always smooth sailing all the way. God bless Samm’s –they are fabulous people and excellent at what they do to boot!!! All our best to you, Paul, Cheri, Karl, Victor and Jordan,
By Greg Grant on 09/20/17
The Samm’s team just finished the installation of our ground floor central air conditioning system. What a pleasure to work with such prompt, professional and courteous people! They understand that a homeowner is an emotional buyer, not a professional commercial buyer, and were very patient, thorough and considerate throughout the entire process. The system install was first class, and the extra system protections they include with their installs will no doubt give me piece of mind and extra life on the unit. I would highly recommend Samm’s, and will choose them again if/when my second floor system ever needs replacing.
By Alice Lindner on 09/18/17
Dependable, honest, helpful – keep our air and heat going strong for years!! The best. Thank you.
By Bob Noyes on 09/14/17
Been with Samm’s since conception and would not go anywhere else. They are a great bunch of folks.
By Pam Patch Gannt on 09/2/17
Samm’s came highly recommended by my Father-in-law and it is easy to see why. Every employee that we have encountered from the office to the field is professional, courteous and knowledgeable. Samm’s has come through for us after hours in the heat of the summer when we needed it most. Marcus found several issues during our pm that other companies had either installed or ignored. Very impressed by this company! Keep up the great work guys and gals!
By Jenni Johnson on 08/29/17
A friend referred us to Samm’s Heating and Air. We will definitely continue to use them for all of our A/C and heating needs! Karl was so efficient and honest about our units and was very thorough with his approach to maintenance. Amber was also great with getting us set up with a quick appointment and reminder. Highly recommend them in the Frisco area!
By Cathy Reynolds on 08/24/17
I called Sunday morning with our upstairs unit out. I had never used this company before but they had good reviews so I took a chance. OMG!!! Great service! Victor showed up when he said he would and was very nice. He found a small problem with the compressor and did the repair. This young man could have sold me a brand new unit, what would I have known different? Integrity has been instilled in him and it shows. They now have a customer for life!!
By Eric Wald on 08/16/17
What a great experience! I called Samm’s when my AC quit working. Amber answered the phone and was able to get me on the schedule the same day. She gave me a 4 hour window and a promise that the technician would call when he was ready to head my way. As promised, Victor called to let me know he was 30 min out. Victor was awesome! Very friendly, courteous, and helpful. He had my problem diagnosed and resolved in about 20 min. These folks are top notch. Great customer service.
By Sandra Cuestra on 08/6/17
I give Samm’s Heating and Air the highest rating possible. They zero in on the problem and fix it. The crew showed up on time and stayed until the job was done. All of them were friendly, personable, respected my home, and answered any questions I had. We had all of our air ducts replaced and they did an awesome job. The job took a little longer than expected and they stayed until it was done. While they were here they found another problem with our heating unit that will end up saving us money on our electric bill, even though it did cost us a little extra to get fixed. All of Samm’s employees are focused on customer satisfaction. The other thing I liked was I didn’t feel taken advantage of by them. I felt they were honest while doing a great job. I will be using them from now on. My daughter recommended them and I am so glad she did. Everyone in her husband’s family has used them for years and swear by Samm’s. They wouldn’t think of using anyone else! Thanks guys, it’s nice to have someone you can depend on.
By Steven Thornbrugh on 07/20/17
The AC quit blowing cold around 5:45 pm. I contacted Samm’s and Victor called back within a few minutes He indicated he had two customers in line but would probably be able to be here around 9:30 pm. He arrived just before that time. The problem was very unusual and took several hours to diagnose. It turned out to be a contact that had to be replaced. The part was under warranty so the only charge was labor. Victor was great and stuck with it until it until the problem was solved. It’s great to get an honest repair done. I highly recommend Samm’s and will continue to use them in the future.
By Christopher Harriman on 07/13/17
I was very pleased with the customer service at this location. They were willing to go above and beyond to make sure that I was treated fairly. Even though we had to wait longer than was expected, the work was accomplished and the kindness in offering a discount was greatly appreciated. The lady I spoke to on the phone, was very kind and professional. The technician was also patient with my four year olds endless questions and got the job done quickly! I would not hesitate to recommend this business!
By R.C.F.Commerce on 7/11/2017
I called Rose and explained the situation and the tremendous undertaking of possibly having to relocate them due to the hot weather. She listened and understood the problem completely and had a service tech, Karl there within the hour. He diagnosed the problem and had them back up and running before we could have even have made the drive to Plano. Karl was totally honest and fixed the problem very quickly at a great price. The company could have taken us to the cleaners because we were not there to oversee the problem and repairs needed, but they chose to be straight forward and honest while demonstrating true integrity and professionalism. That is something I find quite rare and Samm’s Heating and Air Conditioning made a customer for life, and I will definitely be telling all our family and friends about the great service, and honesty they have shown our family during a potentially serious situation. Karl and Rose, y’all are the best! Thank you!
By Steve L. on 6/27/2017
Tim came out and was kind, courteous and a true professional. He worked very hard to diagnose our issues and provided me with a plan to move forward. Amber and the office staff are responsive and a pleasure to work with. I highly recommend Samm’s and if possible, ask for Tim! He does a great job.
By Joseph Sharpeon 06/09/17
I had an amazing experience with Samm’s. My AC wasn’t cooling and as we all know Dallas gets HOT in the summer. I called and they sent a technician out the same day. They identified the problem and found the part extremely quickly. The office was very polite and communicated extremely well. I expected to wait a few days for the repair to be performed, but they were able to complete the repair the same day they found the part. Thanks again Samm’s!!
By Jeanne C. on 06/05/17
Great Service…the AC specialists were right on time, which is almost unheard of. They thoroughly explained the whole installation process to me and when they were finished, they spent time to explain the new thermostat, the warranty, and everything else I needed to know about all of the new equipment. They may not be the least expensive, but I definitely felt I received my money’s worth in dealing with this company and the great people who work for them.
By Dan P. on 06/03/17
Very knowledgeable and professional. I had my AC unit replaced, and they did a very good job with explaining the options and then the installation. I would recommend them to anyone looking for the most professional job out there.
By Larry R. on 05/24/17
As always, excellent service. Going on 5 years now and wouldn’t consider anyone else. Thank you Samm’s!
By Bill B. on 05/23/17
Another great experience with Samm’s. They have been my go to HVAC company for over ten years and never fail to meet my expectations. I even had a tech out today who has never been to my home and he was just as professional as the rest of the Samm’s team.
By John K. on 05/14/17
The whole Samm’s team was very thorough, professional, and courteous, highly recommend, thanks!
By Christie M. on 05/11/17
Excellent customer service.
By Kerstin J. on 05/11/17
Samm’s has customer service down to a science. They are honest, professional, helpful, and kind people who do their jobs with integrity, from the office staff to the technicians to the sales representatives. I can’t recommend this company highly enough.
By Kristin C. on 05/09/17
We just started using Samm’s, but they have been terrific to work with. The customer service from everyone I have come in contact with has been great. They installed a new air conditioning system and were extremely professional and thorough. We will continue to use Samm’s for all our future HVAC needs.
By Julia F. on 05/03/17
Thanks for the great teamwork – friendly, helpful, & thorough – above & beyond Customer Service Comfort Specialists ! We love our new energy efficient TRANE HVAC & have enjoyed doing business w/SAMM’s Heating & Air Conditioning for many years!!! J&J Fitzpatrick, Plano, TX
By Molly M. on 04/12/17
Everyone from Samm’s is very professional and personable. Marcus M was incredibly helpful and kind. Highly recommend to anyone needing service.
By Kirk M. on 04/12/17
Generally, I do not write customer satisfaction reviews. However, Victor at Samm’s has repeatedly provided superior service for our heating and cooling systems and I urge you call Samm’s and request Victor. You will be glad you did. He is thorough, efficient, and quick.
By Michael A. on 04/12/17
On time and communicated with me very well. Technician was courteous and knew his craft. Was very pleased with the overall service. AC was fixed in less than 30 minutes and is still working great.
By Charles O. on 04/01/17
Everyone was professional, competent & thorough. Would not use any other a/c company
By Nancy M. on 03/29/17
Excellent and professional!
By Al L. on 03/28/17
I consider Samm’s service people to be trustworthy and a pleasure to deal with.
By Penny B. on 03/28/17
This company and their staff were wonderful to deal with from beginning to end. They were a pleasure to have in my home.
By Lisa R. on 03/24/17
We’ve been using Samm’s Heating and Air Conditioning for years and appreciate the excellent service we receive from both the office staff and the service technicians that come to the house. They always arrive on-time and are knowledgeable and honest. They bring the things they might need for repairs and routine maintenance with them in the van–so many times when I need something fixed the repair person arrives only to realize the part needed is not on the truck! This has never been a problem with Samm’s. Appointments are easy to schedule. The heating and air conditioning units we purchased from Samm’s seven or so years ago are still going strong. I highly recommend Samm’s Heating and Air Conditioning!
By By Norman & Jeanette E. on 03/27/17
We’ve been using Samm’s Heating & Air Conditioning to take care of our HVAC for 10 years. We have a maintenance agreement with them and they come twice/yearly. Their service personnel are always reliable, knowledgeable and friendly.
By Kim k. on 02/06/17
We always trust Samms with our HVAC investments.
By Sid T. on 01/31/17
We’ve used Samm’s for over 10 years and 5 different homes. They have great customer service and technicians. I trust them and always feel I’m getting the best HVAC check-up.
By Ellen T. on 01/30/17
Same day service, professional, fair price, I highly recommend. Thanks Karl!
By Carolyn D. on 01/26/17
I’ve enjoyed being a customer of Samm’s Heating and Air for the past 10 years. The staff is prompt, helpful, courteous, and knowledgeable. I appreciate how Javier R explains his recommendations for my A/C system without being too pushy.
By Marybeth T. on 01/25/17
As always, I am pleased with the service I receive with Samm’s Heating and Air Conditioning from my initial phone call to the completion of the service. Rose and Amber are always able to answer my questions, and arrange for service at the earliest convenience. Victor’s recent visit was completed quickly and he offered good advice and suggestions. I am so happy that I have Samm’s to go to for my HVAC needs.
By Rob K. on 01/25/17
Did a good job of describing and fixing the problem. Will call them again as I need service. This is the way to get repeat business – good service and value.
By Mike W. on 01/24/17
We have used Samm’s for years now for everything from bi-annual maintenance to replacing and installing a new heat/AC system and have never even remotely been disappointed. Great, reliable service. No reason to even look at another provider.
By Shaun M. on 01/19/17
I just had a complete new Trane HAC unit installed in my home. The entire Samm’s team from Amber in the office, Russ providing the specifications and quote to the installation guys Daniel and Junior led by Mario were professionals with a capital P. They arrived bright and early and worked very hard for 14 hours. They cleaned up and left with no trace of the work that had taken place other than me having a new unit working perfectly.
By Laurie & Jim W. on 01/18/17
Great work, fair price, excellent service!!! We have used them for many years and highly recommend them!!
By Claire C. on 01/17/17
My heater was not heating on a Tues. and Marcus was able to come check it out that day. He showed up early, wore his orange shoe covers and was very polite. He also remembered coming out in the summer to check my A/C. Marcus explained very carefully & thoroughly my options for repairing my unit. He never pressured me one way or another of what route I should take to fix the problem. I have been happy with both times I have used Samm’s Heating & Air and will use them again in the future when needed. I will also ask for Marcus because he is familiar with my systems.
By Eileen C. on 01/13/17
I had my AC overflow pan replaced and as usual Samm’s exceeded my expectations. From the time I booked to the completion, these folks make my life easier (and that is hard to do).
By Richard B. on 01/10/17
Review for Javier ******* of Samm’s Heating: Efficient, fast, On Time, Professional and Courteous Called to confirm appointment
By Charles O. on 01/09/17
Technician was friendly, courteous and competent. Was a positive experience.
By Brian & Tammy R. on 01/09/17
We have used Samm’s A/C company since Paul started it. Love them and Tim was fantastic! He did a great job and listened to me when I told him the problems I was having. Also, all the girls that work in the office are always so helpful and cheerful on the telephone. I give them 10 Stars!!
By Elizabeth B. on 01/09/17
I have been very happy with this company. I have found them to be very responsive and extremely qualified.
By Daniel S. on 01/07/17
Karl was a great help! Not only did they schedule me for a same day appointment, they were also able to order the now “obsolete parts/kit” and have it installed the very next day. Here in Dallas temperatures dropped to 20 during these 2 days, and it was our heater that was out! So thankful for Saams Heating and Air!
By Karen E. on 01/05/17
Javier did a great job. I’ve been impressed with the office staff and every service tech you’ve scheduled for me!
By Walter K. on 01/02/17
Samm’s Heating and Air provided excellent services from the first call to them. They were easy to set up scheduling and the tech was on time. Marcus identified the problem quickly and had the part on his truck. We were back up and warm again in no time. Additionally, each person I spoke with was very professional and took customer service very seriously and it showed. Thank you to all who help us.
By Bryce W. on 01/01/17
Honest. Friendly. Professional. Solid. Conscientious. What more do I need to say? Right now, we are in the midst of an HVAC system replacement (our current system was *very* old, so it was time) and the Samm’s folks have been exceptional so far. Samm’s even provided us a number of large space heaters to get us through the upcoming Arctic-air blast until our new system is installed — it was their idea; we didn’t even think to ask! What incredible peace of mind we’ve received from dealing with smart, knowledgeable HVAC professionals who clearly do the right thing, not only because it’s good business but also because it **just is** the right thing to do. They truly treat you the way they’d want their own family treated. We’re tremendously relieved that we found Samm’s. No one else will ever handle our climate control needs. Thank you, Samm’s folks!
Call to Schedule an Appointment Today – 24/7 Emergency Service!
Call to Schedule an Appointment Today – 24/7 Emergency Service!