Read Recent HVAC Service Testimonials from Samm’s Heating and Air Conditioning
As a Trane Comfort Specialist, we are held to high technical standards in addition to providing superior customer service. To ensure our customers receive the best possible service, we survey all AC repair, and AC replacement service calls through independent surveying. We want to make sure we are earning your loyalty, and that you want to recommend us to your family, friends, and neighbors. We continue to maintain a 100% approval rating through Trane and ReviewBuzz.
If you have used Samm’s Heating and Air Conditioning service and would like to share your experience, please click on the email link below and tell us what you think. We would love to hear from you. If we ever let you down, or your experience is less than 100% satisfactory, please contact us right away.
Below are some of the testimonials we have received from our North Texas customers.
Outstanding Service and work. I highly recommend SAMM AC for all your HVAC needs.
Called Samm’s air conditioning and heat after reading the recommendations here. Amazing service!! 24/7 live answering service and they have an on call tech call you back. I was able to call at 8 am and they had a tech out that day. I was skeptical (too many good reviews almost make you wonder), but wow – we were super impressed.
Karl, like everyone at Samm’s was fantastic. They know their stuff. I spoke with Karl on the phone and told him what I thought the problem was. I asked if he thought I could fix it. He nicely educated me as to what the other problems could be but said I could certainly try. In the age of YouTube, everyone thinks they can DIY. Because of Karl’s patient and friendly way in which he answered my question, I told him I thought it would be best if he came over to take a look. He arrived when he said he would and fixed the issue in less time than I expected. The issue also happened to be different than I thought it was. The work was also done for a reasonable price. That is why my family only calls Samm’s when we have HVAC trouble.
Fantastic team provided the best possible service when our AC units died in the heat of the summer. Top notch professional service by everyone involved from sales, scheduling and installation. Samm’s is the only company I would ever recommend for heat/AC service and install.
NEVER CALL ANYONE ELSE!
Amber at Samms Heating and Air Conditioning does her VERY BEST to make their customers VERY HAPPY! We have been using Samms for many years and they just keep getting BETTER! We highly recommend EVERYONE AT SAMMS!!! Karl shines with his knowledge of all the new equipment and he is a genius with the new technology. He answered All of OUR QUESTIONS AND makes it sound EASY… THANKS TO EVERYONE WHO WORKED SO HARD FOR US!
We called Samm’s with an AC that wasn’t working (at 10:00 pm) and within 2 hours Karl was there and had the problem fixed! He was very friendly, informative and professional. They were priced fairly and we will certainly be using them from here on out!
Samms was the utmost professional on time service one could hope for in the hot Texas summer. Outstanding!
Each time a team comes out for our scheduled maintenance, I am constantly reminded of what a great decision it was to hire Samm’s Heating & Air. They are extremely thorough and informative and NEVER pressure you for an upcharge or talk you into making a repair or replacement that is not needed. Office staff is polite and courteous.
Always on time and they go above and beyond to keep your HVAC system healthy!
Our home has two complete systems. Samm’s replaced our east side system two years ago. We were very pleased with their work and the system they recommended that we just used them to replace our west side system. They are professional, respectful and very competitive.
We had a new heating and air conditioning system installed by Samm’s Heating and Air Conditioning. The office staff and the team that installed the system were extremely knowledgeable, friendly, and excellent at customer service. They answered questions, explained the process, and provided a high quality service.
Thanks Victor and Jordan-Having not had an AC checkup for our 2 units in 2 years I figured it was time. I had read lots of great reviews in our neighborhood internet site for Samms I figured I’d take a shot. Really glad I did. The 2 service guys were friendly, quick, and explained everything they were going to do and hence what was needed. I signed up for the Annual Service Plan, more so I don’t have to remember to schedule myself. Like these people a lot.
All our best to you, Paul, Cheri, Karl, Victor and Jordan,
We had all of our air ducts replaced and they did an awesome job. The job took a little longer than expected and they stayed until it was done. While they were here they found another problem with our heating unit that will end up saving us money on our electric bill, even though it did cost us a little extra to get fixed. All of Samm’s employees are focused on customer satisfaction. The other thing I liked was I didn’t feel taken advantage of by them. I felt they were honest while doing a great job. I will be using them from now on. My daughter recommended them and I am so glad she did. Everyone in her husband’s family has used them for years and swear by Samm’s. They wouldn’t think of using anyone else! Thanks guys, it’s nice to have someone you can depend on.
Victor was great and stuck with it until it until the problem was solved. It’s great to get an honest repair done.
I highly recommend Samm’s and will continue to use them in the future.
Karl was totally honest and fixed the problem very quickly at a great price. The company could have taken us to the cleaners because we were not there to oversee the problem and repairs needed, but they chose to be straight forward and honest while demonstrating true integrity and professionalism. That is something I find quite rare and Samm’s Heating and Air Conditioning made a customer for life, and I will definitely be telling all our family and friends about the great service, and honesty they have shown our family during a potentially serious situation.
Karl and Rose, y’all are the best! Thank you!